Shipping Policy

 

Digital Items

Effective Date:12/01/2023

At Alpacalasity, we are committed to delivering high-quality digital products and ensuring complete customer satisfaction. As we exclusively offer digital items, our return and exchange policy is as follows:

Returns and Exchanges Due to the nature of digital products, we are unable to accept returns or exchanges. Once a product is purchased and delivered electronically, it cannot be returned in the traditional sense, as it is inherently non-returnable.

Customer Satisfaction We understand that issues may arise and we are dedicated to resolving them to the best of our ability. If you encounter any problem with any of our products, please do not hesitate to reach out to us at admin@magicalduck.com. Our team is committed to providing excellent customer service and will do everything possible to ensure your satisfaction with our products.

Resolving Issues On receiving your email, we will promptly review the issue and work closely with you to find a satisfactory resolution. Whether it’s a technical problem, a misunderstanding regarding the product, or any other concern, we are here to assist you.

Feedback and Suggestions Your feedback is invaluable to us. It helps us improve our products and the overall customer experience. We encourage you to share your thoughts and suggestions so we can continue to enhance our offerings and serve you better.

Thank you for choosing Alpacalasity for your digital product needs. We are here to ensure that your experience with us is nothing short of exceptional.

Physical Products

Returns and Exchanges Since Every Item is custom produced we are unable to accept returns or exchanges. Please be sure to order the size and color that is correct for you.

Cancellations We pride ourselves on speedy production. In most cases, your order will be placed into production within 2-3 hours. therefore we can accept Cancellations for only 2 hours after the order is placed.

Production Time It normally takes 1 to 3 days to produce your purchase. Personalized orders may take a day longer. During some busy times like Mother’s Day and Christmas production may take a little longer. If there is any delay in producing your order we will let you know via email

Shipping Time To reduce your shipping costs we send your order in the most economical way possible. On average you should receive your order within 2-7 days from the day it is shipped. We will send you tracking information as soon as it becomes available.
Some Products have free shipping, but in no case will your shipping costs exceed $5.99 for the first item and $2.99 for each additional item of the same kind.
If the Shipping cost seems too high, please contact us at admin@magicalduck.com and we will work with you. We only want happy satisfied customers.

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